Shipping & Returns Policy

At Johan Rickardt Art, every painting is an original, one-of-a-kind artwork. Each piece is carefully prepared and packaged to help ensure it reaches you safely.

Shipping & Delivery

Shipping Destinations

I offer worldwide shipping. Available shipping options and rates depend on the destination and the size and weight of the packaged artwork.

Some destinations or oversized artworks may require an individual shipping arrangement. If this applies to your order, I will contact you before confirming the shipping cost.

Processing Time

Please allow approximately 3–5 business days for preparation, packaging and dispatch after your order has been confirmed and payment received.

Larger or particularly delicate artworks may require additional preparation time. If this applies to your order, I will contact you.

Shipping Costs

Shipping is charged at fixed rates based on the artwork's size category and destination.

The applicable shipping cost will be displayed at checkout before you complete your purchase. For oversized artworks or destinations requiring special arrangements, a separate shipping quote will be provided and agreed upon before the order is placed.

Packaging

Each painting is packaged according to its size, weight and construction.

Canvas paintings are protected with suitable surface protection, and reinforced outer packaging. Paintings on panels or other rigid supports are secured in protective, rigid packaging to minimise movement and reduce the risk of damage during transit.

Delivery Times & Tracking

Delivery times vary depending on the destination and shipping provider. An estimated delivery timeframe will be provided when your shipping arrangement is confirmed.

Shipments will be sent with tracking wherever available. Tracking details will be shared once your artwork has been dispatched.

Customs & Import Charges

For deliveries outside the European Union, additional customs duties, import taxes or handling fees may apply. These charges are determined by the destination country and are the responsibility of the buyer unless otherwise stated.

Damaged or Lost Deliveries

Your artwork is carefully packaged before dispatch, but damage can occasionally occur during transportation.

If your painting arrives damaged, please contact me as soon as possible at artbyjohanr@gmail.com. Include photographs of the artwork, the packaging and any visible damage.

Please retain the original packaging until the matter has been resolved.

If your order has not arrived within the expected delivery timeframe, please get in touch so I can investigate the shipment.

Your statutory rights regarding damaged, lost or defective goods remain unaffected.

Returns & Right of Withdrawal

If you purchase a painting online as a consumer, you generally have the right to withdraw from your purchase within 14 days of receiving the artwork, without providing a reason, subject to applicable law.

To exercise your right of withdrawal, please contact me in writing at artbyjohanr@gmail.com within the applicable withdrawal period. You do not need to provide a reason.

Once you have notified me, the artwork must be returned within 14 days. The customer is responsible for the direct cost of return shipping when exercising the right of withdrawal, provided this has been communicated before purchase.

The artwork should be handled with reasonable care and returned securely packaged. You may be responsible for any reduction in the artwork's value resulting from handling beyond what is necessary to establish its nature, characteristics and function.

Refunds, including any applicable original delivery costs, will be processed in accordance with applicable consumer protection laws.

This policy does not limit your statutory rights if an artwork arrives damaged, is defective or is not as described.

Framing

All paintings are sold unframed unless otherwise stated.

Optional framing is available upon request. If you are interested in having a painting framed, please contact me before placing your order.

I will provide the available framing options and a separate price quote. Framing costs are not included in the listed artwork price.

Questions?

If you have any questions about shipping, delivery, returns or framing, please feel free to get in touch.

Johan Rickardt

Email: artbyjohanr@gmail.com